It is clear that artificial intelligence (AI) and emerging digital tools and technologies aren’t just trends—they are essential tools reshaping how we work, collaborate, and grow. Across industries, companies are embracing AI to increase productivity, drive innovation, and foster inclusive growth. But how exactly is this playing out on the ground? People Matters spoke to business and HR leaders who are at the forefront of this transformation.

Pankaj Sachdeva, Managing Director – India, Pitney Bowes, says that AI is helping them modernise shipping and mailing solutions by automating workflows and simplifying user experiences globally. “In markets like India, digital transformation initiatives are accelerating innovation, improving how we track, manage, and deliver shipments across complex geographies.”

Sachdeva emphasises the importance of reskilling and digital literacy, underscoring the company’s investment in continuous learning to ensure its workforce is future-ready.

Building a Digitally Fluent Workforce

Thales India is leveraging emerging tech across recruitment, employee experience, and learning. “Our recruitment blends traditional methods with digital platforms, while AI tools now support intelligent candidate matching, insights, and automation—cutting hiring time significantly,” says Sekhar Sahay, Director of Human Resources – India, Thales.

Sahay highlights that future-proofing talent isn’t about replacing the human element—it’s about enabling smarter decisions and faster execution through tech.

From AI-Driven Tools to Empathetic Design

“At Intuit, they are integrating AI across the talent lifecycle, grounded in human-centric values. “With our proprietary GenOS platform and curated AI skilling programs, we empower technologists to design and deploy breakthrough solutions responsibly,” explains Khushboo Gupta, Manager, Intuit.

She adds that Intuit’s AI Adoption Accelerator Program helps turn employees into AI-first builders, ensuring both innovation and empathy remain at the core of customer experiences.

Collaborating with Agentic AI

Rahul Sharma, Vice President - Sales, Salesforce India, “Agentforce in Slack brings AI-powered agents directly into workflows, automating complex processes and freeing teams to focus on high-value tasks. This is the future of work—AI and humans collaborating seamlessly.”

With Slack and Agentic AI, Salesforce is redefining digital productivity by embedding contextual intelligence into everyday operations.

A Culture of Bots, Speed, and People-First Innovation

At Epsilon, says Sonali De Sarker, SVP - HR, transformation starts from day one—automated onboarding emails signal a tech-first culture. “Over 20 bots in HR and platforms like Marcel for hyper-personalised learning drive efficiency and reduce fear around automation.”

“By aligning transformation with career growth and clear communication, Epsilon ensures employees see technology as a partner, not a threat—fueling innovation and agility at every level,” she adds.

Tech with a Human Touch

From logistics and sales to hiring and skilling, these leaders agree: technology isn’t replacing people—it’s augmenting their potential. As AI continues to evolve, the focus is clear: building efficient, inclusive, and high-impact workplaces that are ready for what’s next.